Terms of service

1. Scope of Application, Contracting Party and Entrepreneurial Status

1.1 These General Terms and Conditions (hereinafter referred to as the “GTC”) apply to all contracts between Kredenbacher Hof GmbH & Co. Sonnenblumen KG, Michelriether Str. 18, 97839 Esselbach, Germany (hereinafter referred to as “we”, “us” or “Kredenbacher Hof”), and its customers concerning the sale and delivery of food products, raw materials and related products, as well as other services, in particular contract processing.

1.2 Our online shop, our offers and our services are directed exclusively at entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law or special funds under public law. We do not enter into contracts with consumers within the meaning of Section 13 BGB.

1.3 By placing an order, the customer confirms that they are entering into the contract in the course of their commercial, independent professional or official activity and are not acting as a consumer. The customer undertakes to provide truthful business information during the ordering process, in particular company/institution, contact person, billing address and, where available, VAT identification number or tax number.

1.4 We are entitled to request suitable proof of entrepreneurial status before or after conclusion of the contract. If such proof is not provided or if there are reasonable doubts regarding the customer’s entrepreneurial status, we may reject the order or unwind an already concluded contract. Payments already received will be refunded in this case, unless other claims prevent this.

1.5 Any deviating, conflicting or supplementary general terms and conditions of the customer shall only become part of the contract if we expressly agree to their application in text form. This also applies if we provide our services with knowledge of the customer’s deviating terms and conditions.

2. Conclusion of Contract

2.1 The presentation of products and services in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to entrepreneurs to place an order.

2.2 By clicking the order button, the customer submits a binding offer to conclude a contract. Receipt of the order is confirmed automatically; this confirmation of receipt does not yet constitute acceptance of the offer, unless it is expressly designated as an order confirmation.

2.3 The contract is only concluded when we expressly confirm the order in text form or when we dispatch the products or begin providing the service. We reserve the right to reject orders without stating reasons, in particular if the customer’s entrepreneurial status cannot be verified.

3. Prices and Payment

3.1 Unless expressly stated otherwise in the online shop or in the offer, all prices are quoted in euros plus statutory VAT and plus shipping, packaging and any other ancillary costs.

3.2 Payment shall be made using the payment methods specified during the ordering process. We reserve the right to exclude individual payment methods or to require advance payment.

3.3 The products remain our property until all claims arising from the respective order have been paid in full. In the case of an ongoing business relationship, the goods remain our property until all claims arising from the business relationship have been settled in full.

4. Delivery

4.1 Delivery shall be made to the delivery address specified by the customer. Delivery times stated are non-binding unless a binding delivery date has been expressly agreed.

4.2 We are entitled to make partial deliveries, provided this is reasonable for the customer. Additional shipping costs arising from partial deliveries will only be charged if this has been agreed in advance.

4.3 If the customer is in default of acceptance or otherwise breaches duties to cooperate, we are entitled to claim compensation for the resulting damage, including any additional expenses.

5. No Statutory Right of Withdrawal for Entrepreneurs

5.1 Since we exclusively enter into contracts with entrepreneurs within the meaning of Section 14 BGB, legal entities under public law or special funds under public law, there is no statutory consumer right of withdrawal.

5.2 Return, exchange or cancellation after conclusion of the contract is only possible if we expressly agree to this in the individual case or if mandatory statutory rights exist, in particular in the case of justified claims for defects.

5.3 If, in an individual case and contrary to our express B2B orientation, a contract is concluded with a consumer, mandatory statutory consumer rights shall remain unaffected.

6. Production-Related Residues and Natural Characteristics

6.1 Despite careful production and modern cleaning procedures, our products may contain small amounts of natural residues such as stems, seeds or parts of core housings. These residues originate from natural raw materials, in particular fresh apples, and cannot always be completely excluded despite careful processing. Due to their natural characteristics, apples and apple varieties differ in size and shape; when processing with fully automatic coring machines, components may therefore remain in the final product in the case of irregularly shaped fruit.

6.2 Unless expressly agreed otherwise, the following production-related tolerances shall be deemed the agreed quality of our products:

• Dried apple chips: due to production, a maximum of 2 stems per kg of product.

• Apple chip granules: due to production, a maximum of 6 stem fragments in a quantity of 1 kg of granules.

6.3 These quantities correspond to the production-related characteristics of natural raw materials and do not constitute a defect. In the event of complaints exceeding these tolerances, we ask the customer to contact our customer service without delay.

7. Duty to Inspect and Give Notice of Defects, Warranty and Liability

7.1 If the customer is a merchant within the meaning of the German Commercial Code (HGB), the statutory duties to inspect and give notice of defects pursuant to Section 377 HGB shall apply. Obvious defects must be reported in text form without delay after delivery; hidden defects must be reported in text form without delay after discovery.

7.2 In the case of justified defects, we shall provide subsequent performance at our discretion by replacement delivery or rectification. If subsequent performance fails or is unreasonable, the customer shall be entitled to the statutory rights, unless these GTC contain valid restrictions.

7.3 We shall be liable without limitation for damage arising from injury to life, body or health, for damage caused intentionally or through gross negligence, in cases of fraudulent concealment, where a guarantee has been assumed, and under mandatory statutory provisions, in particular the German Product Liability Act.

7.4 In the case of simple negligence, we shall only be liable for breach of a material contractual obligation. In this case, liability shall be limited to the typical and foreseeable damage under the contract. Material contractual obligations are obligations whose fulfilment is essential for the proper performance of the contract and on whose compliance the customer may regularly rely.

7.5 In all other respects, liability for simple negligence is excluded. The above liability provisions also apply in favour of our legal representatives, employees and vicarious agents.

7.6 Serious events outside our sphere of influence, in particular force majeure, labour disputes, unrest, armed or terrorist conflicts, epidemics or pandemics, fire, flooding, sanctions, embargoes, strikes and lockouts, disruptions or interruptions to the energy supply, cyberattacks on IT systems, as well as acts or omissions by authorities, shall release the contracting parties from their performance obligations for the duration of the disruption and to the extent of its effect. The contracting parties shall inform each other of such obstacles without delay and shall adapt their obligations to the changed circumstances in good faith.

8. Contract Processing / Processing of Supplied Raw Materials

8.1 We offer the drying and other processing of raw materials supplied by the client, in particular fruit, vegetables and herbs, as a contract service for entrepreneurs. Ownership of the raw materials remains with the client throughout the entire processing procedure.

8.2 Delivery of the raw materials to our premises shall be carried out at the responsibility and risk of the client. Liability for damage or loss of quality occurring during transport to our premises is excluded.

8.3 The client is responsible for ensuring that the supplied raw materials are marketable, free from non-agreed foreign bodies and residues, and suitable for the commissioned processing. The client must inform us before processing of any special risks, pretreatments, contamination or quality characteristics.

8.4 We process the supplied raw materials with the care customary in the trade and to the best of our professional knowledge. Due to the natural characteristics of food products and raw materials, we do not provide any warranty for a specific processing result, yield, moisture content, visual appearance or particular quality, unless this has been expressly agreed in text form.

8.5 We shall be liable for damage, deterioration in quality or complete or partial spoilage of the raw materials in accordance with the liability provisions set out in Clause 7. In the case of simple negligence, liability shall, to the extent permitted by law, be limited to the typical and foreseeable damage under the contract; further claims, in particular for loss of profit, production downtime or other consequential damage, are excluded.

8.6 In particular, no liability shall exist for damage or loss of quality attributable to the natural characteristics, prior quality or pretreatment of the raw materials, weather-related or climatic influences, undetectable contamination or other circumstances for which we are not responsible.

8.7 Supplied raw materials are not insured by Kredenbacher Hof. The client is responsible for taking out its own insurance.

9. Data Protection

9.1 We collect and process personal data in accordance with our Privacy Policy, which is available on our website.

9.2 Where personal data of the customer’s contact persons is processed in the course of performing the contract, the customer shall ensure that these persons have been duly informed.

10. Final Provisions

10.1 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

10.2 If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from or in connection with this contract shall be Würzburg, Germany. However, we shall also be entitled to bring legal action against the customer at the customer’s general place of jurisdiction.

10.3 Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the statutory provision.

These GTC are valid as of 14 June 2026 and replace all previous agreements and arrangements.

Kredenbacher Hof GmbH & Co. Sonnenblumen KG
Michelriether Str. 18
97839 Esselbach
Germany
Telephone: +49 9394 99400-20
Fax: +49 9394 99400-21
Email: info@kredenbacherhof.de

Translation Note

This English version is provided for convenience only. In the event of any discrepancies, ambiguities or questions of interpretation between the English version and the German version of these General Terms and Conditions, the German version shall prevail.